Suppose I want to get the status on my order. What do I do if I think my order is lost/not received?

As long as you have included an email address you will receive regular status updates and tracking order. If you do not receive your order check the tracking number you were emailed. In the event of not receiving the order you must inform us within 120 days. After 120 days the carriers delete tracking records and we can no longer help with a lost package query.